Caring, warm, involved staff!

Out of 10

I wish that my own health insurance personnel were as caring as the Embrace staff. They kept up communication with me throughout the whole process and repeatedly reminded me to call if i had any concerns or questions.
When i called, i was connected to someone who immediately knew who i was without needing to know my policy number, name, social security number, date of birth, mother's maiden name, grandfather's nickname, shoe size, favorite color, etc., as does my own health insurance. She even asked how my little missy was.

How's that for amazing? Real people really caring. I say, G-D bless them with the same kindness they ALL show to us!

Thank you, thank you, thank you.

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