I wish PetPlan provided health insurance for humans; they definitely provide better care for my dog than I get from my insurance company. PetPlan always offers swift claims processing, and I've never had to wait more than a week for a payment to process; not to mention claims are a breeze to submit. My dog has recently suffered through a series of recurring, fairly serious infections, and they've never questioned my claims. In fact, even my vet was impressed when I mentioned I had insurance through PetPlan because she was able to more thoroughly diagnose and treat my dog because she didn't have to worry about how I would react to the cost. And I love that they send Madison birthday and Christmas cards -- going that extra mile really shows that they care about her as much as I do. Knowing I have PetPlan coverage puts me at ease, especially in these tough financial times. I can't tell you how much I value knowing that I dont' have to put off that visit to the vet for fear of the bill.