When I first submitted my claim to Trupanion, it was denied and deemed a pre-existing condition. Once my vet stepped in to plead my case, Trupanion reconsidered their judgment and accepted the claim, and granted me a Pre-approval number. Once the claim was processed, I was pleased to discover that Trupanion paid 90% of the charges associated with her surgery and post-operative care, with the exception of the standard office visit fees charged by the vets that she saw. Since I was paying for services up front, I expected I would have to wait a long time to be reimbursed for my out of pocket costs, however, I had a check in my hands within three weeks of submitting my claim.
Thank you, Trupanion, I would certainly recommend your company to other pet owners.