For many years we've had labrador retrievers but were skeptical about getting health insurance for them. So many companies and confusing information made us opt out until we found VPI. VPI was recommended to us by our vet and has been the best investment so far. When we called them, the representative was very patient in answering our questions and was very informative about the different care levels they provide. Knowing our two labs are young, VPI helped us make the decision with what plan was right for us. Since we've had them, VPI has helped us with routine care as well as an ongoing problem we just experienced with one of our pups. Turn around time for payment was within 2 weeks after we submitted our claim(s). So much better than paying cash at the vet and getting nothing back. Thanks VPI for being there when we need you.