We have had Bootsie for five years. I wish I had enrolled him in VPI Pet Insurance when he was smaller. I did so abot three years ago. The insurance came into effect at a good time. He had a bad Urinary tract infection reqiring several vet visits. VPI paid well on the claims. More recently after our last move Bootsie had an Upper Reperitory infection. VPI paid our claim in a timely manner. The price of the coverage is good and the service has been excellent. I have always received a kind and courteous response when I have called VPI on the phone. And the birhtday cards they send to Bootsie on his Birthday are so thoughtful. I would happly recommend VPI Pet Insurance to other pet owners