My dogs broke her knee requiring two surgeries and with follow-up care ended up costing me over $3,500. After several months of going back and forth with VPI and sending them an appeal they ended up only paying $1,200 towards these costs, end of discussion. When I wrote on their renewal notice that I was not interested in continuing with them they cancelled the insurance without notice and sent me a refund check for $42.00. After my terrible experience with VPI I am convinced that if not all, most of the reviewers on this site giving them rating of 9 or 10 are actually VPI employees. Don’t make the same mistake I did. Either put the money you would pay VPI in a savings account or pay more and go with one of the more highly rated insurance companies.
Age of Pet