Insures even older dogs with past medical problems

10
Out of 10

The first thing that impressed me with this company is that they do not exclude based solely on age or on pre-existing conditions (which is common for other companies). I was having a hard time insuring my 8 year old dachshund with systemic lupus who had been in remission for 2 years. PetFirst insured him with the exclusion that they would not cover any illness that he had in the past year. Within the first month, he had surgery to remove a benign tumor. The company paid the claim within 4 weeks after requesting additional information from the veterinarians office. When I contacted them about the claim they were polite, helpful, and called back as promised with updates on my claim. I wish I had purchased this insurance as soon as I adopted the dog but am very happy that I have done this now.

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