The first thing that impressed me with this company is that they do not exclude based solely on age or on pre-existing conditions (which is common for other companies). I was having a hard time insuring my 8 year old dachshund with systemic lupus who had been in remission for 2 years. PetFirst insured him with the exclusion that they would not cover any illness that he had in the past year. Within the first month, he had surgery to remove a benign tumor. The company paid the claim within 4 weeks after requesting additional information from the veterinarians office. When I contacted them about the claim they were polite, helpful, and called back as promised with updates on my claim. I wish I had purchased this insurance as soon as I adopted the dog but am very happy that I have done this now.
Age of Pet