Watch what they are taking out of your account!!!

1
Out of 10

I previously posted that they were great... unfortunately that has changed. I have never EVER come across this where a company randomly takes money out of your account - then has no record of it and doesn't know why it happened. Are you kidding me? In Feb they took out an additional $42 - I ended up having to send them my bank statement to PROVE it to them! It took about 8 or 9 phone calls as well to finally get a reimbursement. Now again I have a random $2.14 taken out of my account - they see no record of it. It's not the amount - this just cannot be happening randomly out of my checking account. Or if they do it they should have an explanation. I will be cancelling both of my plans w/ them and having my bank block them from removing any more money from my checking account... the bank will also do a dispute if they won't refund money that they randomly take out. I am shocked at their poor business services.

Did you find this review helpful?
Injury/illness
Claim Amount
Breed
Age of Pet

Leave a comment

Image CAPTCHA
Enter the characters shown in the image.
Posted: 04/22/2010
By:  

be careful someone from the insurance company might be taking money out of your account with out them knowing.They could be doing that to others as well.
Good luck

Posted: 06/25/2010
By:  

This is a warning to review your statements carefully every month. That is why you get one! If a charge doesn't make sense, protest.I have had other companies do this, some "automatically renew" your "subscription" without your consent.
In one case a company had a dishonest employee making random charges.
Companies have to have a paper trail to track down the cause. It makes no sense to obstruct their investigation.