Not satisfied

Out of 10

I have carried PetCare Insurance since 2005. Of the five claims I have submitted, three have had to be reevaluated because they incorrectly linked his ear infection to allergies (excluded), which in all three cases, were not. Although they consistantly say that ear infections are not an exclusion, they deny my claims and require me to get a statement from my vet saying they are not linked. My dog is too old and would have too many pre-existing conditions for me to change insurance companies at this point, bu I cannot in good conscience recommend thenm to others. They make it too hard and have required me to fight for every reimbursement.

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