I have been a new member for almost a month now for two rescue dogs. Not only have they been upfront about what they will and will not cover (and it is fair), their customer service has got to be some of the best! I get immediate confirmation of my claim submissions and very prompt returns of benefit payments. My dogs have had a few unforseen problems since the adoptions and Embrace has covered everything allowable under my plan quickly and completely. I reserved judgement on them until now (I did give them a preliminary review when I first used them) but I now have enough experience to say I would highly recommend them to everyone!!!