Received what was expected

8
Out of 10

I got VPI when I got my puppy. They accepted her w/out a problem. She ended up with Kennel Cough, which wouldn't go away for months, they paid for it, the x-rays, Rx's, and specialist visit. They paid everything up until she was diagnosed with collapse trachea, which if considered a genetic disorder and on their exclusions list. Although it would be nice to have that covered, I understand why it's not, this isn't human insurance, which I've worked in for 10 years, I understand the difference and don't expect covered based on that.

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