Overall good coverage, frequent updates on claims

Out of 10

I am generally pleased. Most claims are covered. The staff are particularly good at providing prompt acknowledgement of a claim receipt and in providing status updates. Payments are usually very prompt once a determination has been made as to what is covered.
All the emails I have received have been very courteously written in addition to being informative of status or request for more info.

My one frustration is that I have had to go back to the vet to ge more documentation when I thought the invoice, or what the vet office wrote on the claim might have been sufficient.

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Claim Amount
$100 - $500

Great Dane

Age of Pet
1 - 8

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