Be Aware when Adding the Deductible option to Lowe

Out of 10

When Vetinsurance offers to give you a lower monthly premium for a Higher Deductible...they DONT tell you that you can Never Lower this Amount to a lesser deductible, and worst of all, they will NOT remove the deductible. Even when you want to pay a HIGHER monthly premium...nor let you return to your previous higher premium. The fact that this is irreversible is something that needs to be outlined to the customer BEFORE! Vetinsurance just lost a customer.

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Posted: 04/22/2009

That's called "reading the fine print". Pretty standard for insurance policies. You didn't do your due diligence so you cannot condemn the insurance company for that.

Posted: 08/21/2009

We would like to thank this client for bringing this to our attention. Because of your direct contact to our company, we have now made it possible for all of our customers to either increase or decrease their deductible at any time. The new deductible will then apply 30 days from the request to change. Trupanion/Vetinsurance aims to be innovative and flexible with one policy to fit your own personal and financial needs. Trupanion/Vetinsurance is currently the only company in the industry that offers a $0 deductible.

Posted: 02/01/2010

Hey Scott, I dont think he came on here to do listen to your rudeness... he actually brought something to the companies attention and its made a difference.. have you made a difference?