Correction, follow up & efficiency

Out of 10

My claim for removal of a drainage tube after surgery caused by an accident was originally rejected because it was written up as an examination by the vet. Once he clarified that it was a necessary procedure due to the accident, Vetinsurance/Trupanion honoured the claim with efficiency, AND a follow up call. I love how quickly they are able to process my claims: the cheque has always arrived in a week or two.

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