I have been extremely pleased with Petplan. I bought a little maltipoo puppy back in May 2009. After going to the vet few times for check ups and shots I decided to get a pet insurance just for emergency purposes. I spent few days researching and decided to get gopetplan insurance. Thank GOD I got this insurance. Few months after I purchased the policy, my little one broke his leg. I was away so I had to have one of my friend take the dog to the emergency care and get a emergency surgery the following morning. My poor puppy had to get plates and screws on his front leg. The total cost was little over $5000.00 (I live in NYC) I filed for the claim and recieved the reimbursement check for over $4000 in few weeks! I cannot tell you how happy I was. This pet insurance company is the best!!!! I am renewing this year and will be renewing every year! So worth to have!