Incredibly Upset

Out of 10

Similar to other posters I received a letter yesterday notifying me that my co-insurance would be bumped to 70% because I have made too many claims in the last little while. Correct me if I'm wrong but I believe Pet secure prides themselves on their "Secure for Life Guarantee" which states "we promise to our customers that their pet will never run out of coverage and that their pet's premiums won't rise. we also guarantee that as long as you remain a petsecure member you can continue to maintain your pet's existing coverage year after year after year,"
According to this my coverage should stay at 80% should it not?
I got pet insurance to protect myself and my dog in the event of unforeseen emergencies. Now that I have had to make use of it I am being penalized.

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Claim Amount
Under $100

Labrador Retriever

Age of Pet
1 - 8

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Posted: 06/09/2010

Hi Katie, thank you for your review. Similar to other responses I have made to reviews on this website, I would be happy to discuss your file with you and to review the change to your co-insurance. Please contact me at or by telephone at 1-800-431-3132 ext. 7298.

Sincerely yours,

Randy Valpy
President & Chief Executive Officer

Posted: 02/24/2011

THIS PET OWNER SHOULD EDUCATE HER/HIMSELF ABOUT HOW INSURANCE WORKS. PETSECURE CLEARLY STATES: "Occasionally we must temporarily adjust the co-insurance amount for a small percentage of claimants, in order to help keep pet health insurance affordable for all our members. Just as with any other insurance, premiums may increase over time due to inflation or other outside forces."