Having filed my first claim to Embrace I was a bit nervous about the process and what the out come might be. Again from the start, they made the process easy and where very helpful when I had a question. Answering me via email and letting me know that the claim was received and being reviewed by an adjuster and how long it would take. Then an email came and said a check was in the mail. I bought a plan from a company, that did what it said it would do.I have spread the good word about Embrace before any claim was filed and now I have the proof to continue to spread nothing but praise about Embrace.