Great Customer Service

9
Out of 10

I have been very pleased with Pets Best. They are very prompt with responding to my claims and any questions I may have. They are fair with reibursement and pay exactly what they say they will pay. Pets Best would get a 10 if the larger $ claims were expedited. As a pet owner, it is difficult to pay the large vet bills and wait for a whole month or longer before reimbursement, although they are very good and fast at the smaller claims. Pets Best is the best in my opinion, as I have had other pet insurance, horrible pet insurance. The customer service is outstanding. Thanks for communicating with me via e-mail regarding the status of my claims. Keep up the great work!

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