Don't pay some claims - poor customer service

Out of 10

I have had the best wellness plan for over a year and recently had a recommended operation on our German Shepard for Cryptorchidism in dogs ( non descending Testicle )- which I thought was covered ($1400). Two doctors recommended this because not doing it causes cancer - then too late for our dog. Now they refuse to pay anything 'as being unfair to their clients- I mean what? Try calling Customer service and while you are number two in the queue, you might wait for 30 minutes. Try to get a pre-approval for anything and find out there is no system for this- you have to pay the vet and then hope after months Pets pays you - and be careful of the deductables.

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