Treats you like negligent

Out of 10

I've had this insurance for 4 years, and filed 2 claims only during this time. Both times, my claims were declined.My dog had a serious uterine condition the second time, and they simply declined to pay alleging that I should have taken the preventative steps, and they speak as if I have ever been negligent with my dog, which I have never been and I have thousands of people that could witness that.
Truth is: they hate to pay 1 cent of everything that you pay for years. And they turn their back on you when you need them the most.

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