I have a schnauzer who has had diabetes, and then was diagnosed with Cushings disease and eventually the treatment for Cushings sent her into Addison's disease. VPI was always prompt in processing my claims (thousands of $'s!) and I got lot's of that money back! And when I had a question, it was so easy to get a human on the phone it was truely scary (in the best way of course!) The folks I talk to are always a click away from my dog's information it is almost as though they are all personally familiar with my account! Great Job, VPI!