I bought the insuance for my 2 dogs last year. I just received an email that my plan is going up about 50% and they are raising the deductible. The website shows the old price still. When I tried to call and ask why, I was on hold 30 minutes before I finally gave up and left a message. 3 days later and I am still waiting for my message to be returned. The only bills I had this past year was the yearly checkup and shots and it took 6 weeks to get my money back. I have decided to cancel the insurance and just put the money in a bank account monthly. I'd rather keep the money myself and use it if I have to than give it away 'just in case'