Prompt, courteous and compassionate response

Out of 10

Over the years, my husband and I heard only negative comments from friends about pet insurance companies. Yet, given the amount of money we spent to keep our previous pets healthy, we decided to give Pets Best a chance. We are very glad we made that choice. Our eight-month old mini-dachshund was running and broke her leg in the process. She had to have surgery, and the vet bills amounted to over $3,000. Our policy had been in effect for less than six months, and my husband was sure the company would find some way to not pay our claim. He was so totally wrong! Pets Best provided prompt, efficient and compassionate claim processing, and we had our reimbursement check in hand in just a few weeks. We are so grateful to have found and honest and ethical pet insurance company who was there to support us when we needed them the most. We'll recommend Pets Best to all our friends. We hope never to need the company's services again, but we are comforted to know they will be there to support us should the need arise.

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