Pets Best Insurance is awesome!!! They are so quick to process your claim and get you reimbursed for you out of pocket expenses in a very timely manner. My nine year old dog, Brando, tore his ACL and had to have over $4500 in surgery and associated costs. I had the reimbursement check back from Pets Best w/in two weeks!! Even before his stitches were removed, they had sent me a check! Wonderful service.....terrific customer service....and all around awesome insurance company.