We subscribed to VetInsurance for Nellie, our "old english yorkie", when she was a pup and over the past five years have been so grateful for the fantastic service provided. Each of our three claims was handled quickly with initial help from our great Vet - Cyprus Street Animal Hospital in Vancouver - in completing and submitting the forms. The reasons for any portion of claims not covered were fully and clearly explained. In our experience, VetInsurance delivers on its promises and we have no hesitation in recommending it to anyone with a new cat or dog.