On Christmas Eve, we ended up taking our dog, Arrow, to the emergency vet. With a house full of guests and another dog, Arrow had over eaten which lead to food bloat. Several x-rays and overnight at the vet led to a pricey bill. This was the first time we had submitted a claim for an accident/incident and had no idea how much money would be reimbursed. Upon submitting the claim, I was notified it was received and told me I should be notified within 15 business days. I had a check in about 2 weeks. They covered about 45% of the cost (based on our plan). Just this week, they checked in on Arrow. That personal touch goes a long way with me.