Misleading-False security

2
Out of 10

Though the customer service rep.'s are very pleasant. The insurance coverage, was not what the website hypes it up to be. They claim that they cover "genetic specific" conditions....which may be true, but proved false in my case. My vet and I had a misunderstanding of the requirements for the orthopedic waiver. . . My Vet wanted to be 100% sure that my puppy (8 weeks at the time), a Large breed dog, didn't have hip dysplasia (which can be hereditary). The only way for her to make this determination was to place my baby puppy under anesthesia. As concerned parents, that had a perfectly healthy pup, we opted not to have our pup put under. Later, a condition very common in large breed puppies (OCD) developed in our puppy (which occurs between the ages of 4 and 7 months). Through, the course of diagnosis, it was determined our pup did not have hip dysplasia and had developed OCD in her right shoulder after the initial exam. To have this corrected, she needs surgery which is roughly $2500. Embrace, a business, meaning, for profit. Decided, this was a pre-existing condition and would not cover even a portion of her Vet bills. Even with the timeline of events and diagnosis being annotated by my Vet and submitted directly to them. Maybe because my policy was only 5 months old and the company didn't want to chance losing that much money, when I hadn't even contributed very much? I caution all pet owners, that Embrace is a false security at best. I had initially raved ab

Did you find this review helpful?
Injury/illness
OCD-common large breed condition
Claim Amount
Over $1000
Breed

Newfoundland

Age of Pet
Under a year

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Posted: 07/08/2011
By:  

Will the Embrace Representative please comment on this claim? It would also be beneficial if the customer could post a follow up after.Thank you.

Posted: 07/09/2011
By:  

Will the Embrace Representative please comment on this claim? It would also be beneficial if the customer could post a follow up after.Thank you.