they are a joke

Out of 10

we have had them for our she-poo since he was 10 months old. he is now 5 yrs old turns out he has a degenerative back disease, and has had 2 back surgeries. they did not return calls took months to make a decision then denied both claims, saying it was preexisting, which is completely garbage. then when i called to dispute their decision they rudely told me it is over 6 months old. it took over 4 months and dozens of calls to get this answer. in 5 years we have not received a single dime from them for ANYTHING....even routine shots heartworms, etc. I actually looked into suing them at one point, but its not worth it. if they dare say this is fraudulent I will offer any information they need.

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