Great customer service and follow-up

10
Out of 10

I signed up with Pets Best around the first part of the year when my new dog arrived in January. Your insurance company was recommended by my vet Glenn Craft, Laguna Niguel, CA.
My intention was to avoid filing a claim at all costs unless a major medical problem occured with my dog Darby. Unfortunately, the dog managed to swallow a chunk of rubber that became lodged in her intestine and required immediate emergency surgery and generated a knock-out vet bill. I decided to file two claims with Pets Best for the event.

I have to tell you that I was totally impressed with your prompt response in reimbursing me for expenses. Pets Best did exactly what it said it would do with no questions. Everything was straight-forward with no complications.

Great customer service Pets Best!!! I wish I could say the same about most of the other businesses I deal with on a day to day basis. I referred a co-worker to your company. He liked what he saw on your website and signed up.

Thank you very much. I hope to never file a claim again but it's good to know I can count on Pets Best.

Ron Davis
Laguna Niguel, CA

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