Good luck trying to get a claim paid.

Out of 10

I was a client of Pets Best for 3 months and cancelled my policy after they repeatedly denied my first claim. They do very little in the way of evaluating the merit of a claim. They did a cursory review of the original documents, refused to consider any explanation I offered and then refused to contact my vet for additional information. After I collected additional documentation supporting the claim they refused to accept my vet's statements. I again asked them to contact my vet and was told they do not have the staff investigate claims. In my opinion their priority is collecting premiums and not paying claims.

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Posted: 08/05/2008

What was your claim for?

Posted: 01/12/2010

You have additional appeal options per your policy. (if its like mine.) Don't give up!!!!!