I was a client of Pets Best for 3 months and cancelled my policy after they repeatedly denied my first claim. They do very little in the way of evaluating the merit of a claim. They did a cursory review of the original documents, refused to consider any explanation I offered and then refused to contact my vet for additional information. After I collected additional documentation supporting the claim they refused to accept my vet's statements. I again asked them to contact my vet and was told they do not have the staff investigate claims. In my opinion their priority is collecting premiums and not paying claims.
Age of Pet