Teeth cleaning under the wellness plan

Out of 10

My 10 yr old German Shepherd, Abby, was taken in to have her teeth cleaned. I have the wellness package which would pay a flat re-imbursement of a $100 towards the bill. During the cleaning it was discovered that she had a cracked molar and it was removed. When I received the re-imbursement check they didn't pay the $100 because they said it was no longer under the wellness plan but under surgery where my $500 deductable applied. When I called them they said yes that's right and they would not pay any more. Other than this I have had good service but now I will always wonder what they'll get out paying next.

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Claim Amount
$100 - $500

German Shepherd

Age of Pet
Over 8 years

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Posted: 08/13/2010

Thanks for your comment, Phyllis. It appears your claim was processed incorrectly and our Customer Care team will be in touch with you shortly. All Pets Best Insurance plans cover dental work at 80% after the deductible is met when related to accident or injury. Our BestWellness™ routine care coverage, which can be added to any plan, reimburses up to $100 per year for dental cleanings with no deductible.