I am writing to say how impressed I am with the service I received all of the many times that I called Petplan and spoke with Susan. As a senior person who never heard anything about pet insurance and having so many questions, I called Susan many times with questions and each time she patiently took the time to explain everything I needed to know. She even listened to how upset I was when I lost my prevous pet to cancer. I have refered many of my friends and everyone is so pleased with the excellent service and quick claims paymnts.