Luckily our sweet Tess (dog) is quite healthy, but recently she's had a couple of small issues. Filing our very first claim took a bit of time to gather all health information from the time we rescued her, but after Embrace got everything, they paid quickly and paid very fairly! I just filed our second claim and it was paid FAST! We are extremely happy with Embrace. You never know what an insurance company is really about, until you file a claim. Embrace is about "great service" and A+ in my book!