I have had the most amazing experience with Pet Plan insurance. I did a ton of research before choosing Pet Plan and you get more than what you pay for! I find the customer service team to be friendly and helpful, the website very user friendly and easy to navigate, and they process claims so quickly. My rescue dog, Dobie, has had a series of eye issues since the fall and I get reimbursed what I expect in a timely fashion and...they even cover pet acupuncture! This has been instrumental in actually getting his eye sight back in one eye as his condition is tied to an auto-immune thing and acupuncture was a last resort after all the meds he was taking didn't seem to work and made him sick.