I have had Embrace on all four of my dogs since December 5, 2009. The week before Thanksgiving of 2010 my daschund all of a sudden became sick. She was diagnosed with leukemia. Within 2 weeks I had already met my $500 deductible. I was a ball of nerves especially during those first couple of weeks after she was diagnosed. Having insurance is & was a blessing. All the guys at Embrace were & are very helpful in answering any questions I had. It never takes more than 2 weeks and not even that long all the time to get an answer back on your claim. I very happy to have Embrace Pet Insurance for my "kids". It is a great investment every month. Piece of mind!