I called Stacey Johnson to get a pre-authorization processed, and I had explained on the call that we were working with a specialist doctor. We had very little time to resolve the pre-authorization or we would lose the date reserved for surgery, and Stacey took this situation to heart. To our surprise, she was able to get our pre-authorization reviewed by the following day. She did keep proper expectations of 4+ days it could take to review, but clearly worked hard to get back to us as soon as possible. We are so appreciative, and it's people like her that have kept us a customer of PetPlan for 8+ years. Thank you very much Stacey!