A+ with one exception

10
Out of 10

I have 3 dogs insured through PetFirst, and have had some fairly significant claims in the past year, including an emergency surgery at 1:00 am at the vet hospital. Communciation with the co. has ben first rate, they were responsive when a claim disappeared in the mail, and everything has been prompt, courteous and "Bentley" service all the way. My only small complaint is that the routine care is retricive and they are not clear up front that the deductible applies to it, too. Of course, since a single blood panel, set of immunizations and tooth cleaning will run you out of benefit, I guess it doesn't really matter.

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