I would definitely not recommend Petplan. Although the customer service people are very nice, my premiums have been increasing steadily over the past few years and my deductibles have gone up to $500 a year now that my dog is older and I'm finally making use of the insurance. I haven't even made a claim yet because it's not worth the $500 deductible for a $150 ear infection! There are better pet insurance companies without deductibles. Although I believe in Pet Insurance, do your research please and compare with other companies.