Recently we filed our first claim with VPI, after having coverage for our 2 dogs for several years. Our claim was fairly large and VPI covered more than we had anticipated. The claims process was much easier than we had anticipated and our vet was very helpful in giving us the info we needed as he was very familiar with VPI. Our check arrived quickly and we were more than satisfied with the amount covered. VPI made a difficult time with our "baby" much easier and let us focus on his recovery instead of his medical bills. We have recommended VPI to friends and will continue to do so.