My best buddy Caesar, a 10 year old black lab has just gone through TOPL and laryngeal surgery. I might have had second thoughts about investing the amount of money need to cover his proper treatment had it not been for our VPI coverage. I was reimbursed exactly the amount I expected in less time then I had anticipated. I can't imagine the process being any easier. Fax the bill with the claim/cover sheet and you are done. I reviewed the schedule of coverage prior to agreeing to the operation and there were no surprises. This is somewhat atypical to many customer (dis)services I have had the bad fortune of encountering of late. Keep up the good work, I am happy to endorse your services.