I have had a Pet Plan policy for two years that I've never used. I recently submitted a claim after I took my dog in for a check-up and follow up teeth cleaning. I received a form letter email saying that I need to submit medical records for the past two years or they would "consider it withdrawn." Why would I need medical records for a check-up and teeth cleaning. It's not like it is a pre-existing condition!
I'm glad I didn't blindly follow their instructions or I would have wasted hours of my and my vet's time. I called PetPlan's claims department, and after being kept on hold for 10 minutes, Michael answers. When I explain the email, he can't tell me why they asked for medical records, but he immediately explains that they won't reimburse for any routine coverage, check-ups, etc.
I'm cancelling my policy today, as it is clear that PetPlan's priority is to make filing a claim as difficult and long as possible before denying it.