Total rip off

Out of 10

I was completley ripped off, signed up with our Vet for the 6 week trial period, had an accident within the 6 week period. Called to get info on how to claim the allowed $$, was told if I sign up over the phone for the "Standard plan" I could claim the full amount, no waiting period and they would pay the 80% - so I did...great I thought!! Later received a call saying it's a no go a waiting period would be in effect and then was told it was a once in a lifetime trial voucher. When we purchased our dog 2 years prior we received a voucher for a month of free insurance. So as it stands now the voucher is no good and I cancelled my insurance with them. I have asked them to provide proof in the policy where it states " 1 voucher per pet in a lifetime" Stay clear and beware

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