unprofessional

1
Out of 10

We signed up for PetCare -> the quote over the phone didnt match the paperwork and they forgot to tell me about yearly fee (even though we specifically asked the Pet Care rep). Very poor customer service when i called to inquire about the monthly rate. Was told we would get a callback from a supervisor which never happened...Also, signed up for their "Emergency care" $19.95 year -> they couldnt find the policy# or details when i called?! I then got a letter in the mail (a week later) saying i failed to pay for the Emergency Care policy -> so they cancelled my policy?! I find them unorganised and thank goodness havent had to make a claim to them...I'm currently searching for a new provider :(

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