My dog passed away in mid-August. I notified the company August 20. Payments continued to be drafted each month including on Christmas Day from my account. I called VPI on 12/28 wanted to know why they would continue to draft and they stated that they wanted a "Certificate of Euthanasia" to prove my dog was indeed deceased. I faxed it to them within 30 minutes and it still took two weeks for the drafts to stop. The companies lack of compassion is unbelievable.
Age of Pet