Certificate of Euthanasia Requested

Out of 10

My dog passed away in mid-August. I notified the company August 20. Payments continued to be drafted each month including on Christmas Day from my account. I called VPI on 12/28 wanted to know why they would continue to draft and they stated that they wanted a "Certificate of Euthanasia" to prove my dog was indeed deceased. I faxed it to them within 30 minutes and it still took two weeks for the drafts to stop. The companies lack of compassion is unbelievable.

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