Insurance doubled

Out of 10

I just got notice that the underwriter for 24 pet watch changed and so have the options they will be offering. According to them the comparable option to what I have now will more than double my monthly rate to $119.94/month. I have tried three different times to call but put on hold well over 15 minutes each time before hanging up. I even called at 6AM (PST) and they are still too busy to answer. I used the Live Chat option on their site and got through to someone right away but was told they can only do that over the phone.
When I filed a claim a couple months back they stated they were behind and it would take a couple months to pay my claim.

Very poor customer service.

Did you find this review helpful?
Claim Amount
Under $100

Cocker Spaniel

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.
Posted: 03/03/2017

Yes, our premiums are doubling for my 10 year old dog and up 30% for my 3 year old during this year's renewal. They are very slow to pay but have paid thousands as the old dog has a couple of chronic health conditions these past few years. I'm looking for another insurer for the young and healthy dog now.