Our dog Cooper recently had bilateral patellar luxation surgery. Amidst the stress of a $4,500 surgery bill and caring for Cooper the weeks following the surgery, Healthy Paws delivered! Not only was it extremely easy to submit a claim, but within 1-2 weeks we received a claims check in the mail. They even went out of their way to send a personal email checking in to see how Cooper was doing. I haven't had the best experience with insurance companies in the past and am extremely satisfied with the experience I had with Healthy Paws!