Figo's customer support seems great up front. In the beginning they are really nice on the phone, telling your everything that you want to hear. Unfortunately, it all goes down hill from there.
My dog had surgery on her knee and I filed a claim with the company. The claim was denied and I have been trying to get in contact with them ever since. They no longer answer my emails nor do they call me back, even after they say they will. You can imagine how frustrating this is when all you are asking for, is for them to show you the verbiage in the policy that explains why they denied the claim.
I would absolutely steer clear of waisting your money on this company when insuring your pet.
When it comes down to it they just take your money and don't really care about you or your pet!!