I was very pleased with the ease of placing my claim. the claim was handled as fast as I would have expected, when I needed to turn in more information about the claim, that was handled even faster than the first time. Often times we think we are paying too much for insurance premiums, and I had thought about cancelling the insurance. After going through what I went through with my pet, I would not go without it. Pets BEST is the right name for this company! Thank you.