My rescue has been insured with PetFirst since I adopted him. We've filed a couple of claims, and I was reimbursed quickly both times. We've now adopted a puppy and wanted to insure him as well. I spoke with Sam in customer service, and he was so wonderful in helping me to pick a plan for the puppy, and giving me thorough information so I could decide if I wanted to move my older dog to a new plan as well. The transaction was smooth and fairly quick. I'm very happy with PetFirst and the products they offer.