DO NOT USE THIS COMPANY!!! My dad has been paying $$hundreds of dollars to insure his beloved service dog. My dad passed recently and I found out he has Never filed a claim for any of his dogs Vet Visits. I have filed 3 claims for this last year and I have gotten nothing but the run around!!! I have had to call again and again and again. They claim the vet did not send a detailed enough invoice. They claim they have called the vet and told them what they need to process the claims. The vet said they have sent them what they asked for more then once like 4 times. Till this day I am still going back and forth with Pets Best Insurance. This is definitely a way to take advantage of Senior Citizens!!! By this time a Senior Citizen would have given up and just not filed a claim at all. A form of senior abuse. Take their money to insure their beloved pets and then make it So difficult to file a claim that they don't!!!! Great profits for Pets Best Insurance!